Instrument Login, Scheduling, and Network Accounts
Q: I have been trained on an instrument but I can't log in. Who should I contact? A: Claire Reardon.
Q: I forgot my RC account username or password. Who should
I contact? A: Research Computing.
Q: I'm having trouble with the SPINAL scheduling system or the Sequencing Facility sample submission system. Who should I contact? A:Research Computing or Claire Reardon
Card Access to Laboratories
Q: When I swipe my Harvard ID in the card reader, the green
LED flashes, but the door handle is still locked. What should I do? A: After swiping your card, try the handle once,
let go, and then try a second time. If this does not work, then contact
Jesselynn Opie in NWL room 102.
Q: When I swipe my Harvard ID card in the card reader, the green
LED does not flash. Why not? A: One of a few things may be causing the trouble: Your
card’s magnetic strip is damaged or worn, your card has not been
activated, or your Harvard ID number has changed. Please contact Claire Reardon.
or 617-384-7913.
Training
Q: I already have access to an instrument, but want to be trained
on another instrument. Who should I contact? A: Please find the contact information for each instrument in our Instrumentation section.
